Privacy Policy

Privacy Policy
Effective Date: 22/01/2025

At INH Transport, accessible from www.inhtransport.com.au, we are committed to respecting and protecting your privacy following the requirements of the Australian legal system. This Privacy Policy explains how we collect, store, use, and disclose your Personal Information, and outlines the steps we take to protect your data and comply with relevant legislation, including the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).

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1. Scope and Definitions

1. Personal Information
   Under the Privacy Act, “Personal Information” is information or an opinion about an identified individual or an individual who can reasonably be identified. This may include your name, address, telephone number, email address, and other contact details.

2. Sensitive Information
   “Sensitive Information” refers to data such as your racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, or criminal record. We only collect Sensitive Information where it is reasonably necessary for our business activities, and we will seek your explicit consent when required by law.

3. Australian Privacy Principles (APPs)
   We adhere to the APPs, which govern how we collect, manage, use, disclose, and safeguard Personal Information. More information on the APPs can be found on the website of the Office of the Australian Information Commissioner (OAIC).

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2. Collection of Personal Information

1. Methods of Collection
   We collect Personal Information through various channels, including (but not limited to):

   • Direct interactions (e.g., telephone calls, emails, face-to-face meetings)

   • Online forms and submissions on our website (www.inhtransport.com.au)

   • Third-party referrals and publicly available sources

   • Cookies and other tracking technologies on our website

2. Purpose of Collection
   We collect and use Personal Information primarily for the following purposes:

   • Providing and improving our transport-related services

   • Managing client relationships and responding to inquiries

   • Fulfilling contractual obligations and processing payments

   • Conducting marketing, promotional activities, and customer surveys (where consent has been obtained or where permitted by law)

   • Complying with legal, regulatory, or contractual requirements

3. Optionality
   Wherever possible, you can choose to remain anonymous or use a pseudonym when dealing with us. If you do so, however, we may be unable to provide certain products or services that rely on accurate Personal Information.

3. Use and Disclosure of Personal Information

1. Primary Use
   Personal Information is used for the primary purpose of delivering our services to you, which may include scheduling transport, processing payments, and communicating updates about our offerings.

2. Secondary Use
   We may use your Personal Information for secondary purposes closely related to the primary purpose, such as quality assurance, internal reporting, and improving our processes, where it would be reasonably expected by you.

3. Disclosure to Third Parties
   We may disclose your Personal Information to:

   • Third-party service providers (e.g., payment processors, IT support, logistics partners)

   • Professional advisers (e.g., accountants, lawyers)

   • Regulatory authorities, when legally required

   • Other entities where you have given your express or implied consent

   We take reasonable steps to ensure that third parties with whom we share your Personal Information are bound by confidentiality and privacy obligations in accordance with the Privacy Act.

4. Cybersecurity and Data Protection

1. Security Measures
   We place strong emphasis on cybersecurity to protect your Personal Information from misuse, interference, and loss, as well as from unauthorized access, modification, or disclosure. Our measures include, but are not limited to:

   • Secure servers, firewalls, and encryption protocols

   • Regular security assessments and vulnerability testing

   • Controlled access to data and systems, with role-based authorizations

   • Staff training on privacy and data protection obligations

2. Data Retention and Deletion
   Personal Information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law (such as minimum record-keeping obligations). Once it is no longer needed, we take reasonable steps to securely destroy or permanently de-identify it.

3. Notifiable Data Breaches
   In the event of a data breach that is likely to result in serious harm, we will promptly notify the affected individuals and the OAIC, in compliance with the Notifiable Data Breaches scheme under the Privacy Act.

5. Accessing and Correcting Your Personal Information

1. Access Requests
   You have the right to request access to the Personal Information we hold about you. Please submit your request in writing to the contact details below. We may require proof of identity before releasing any information.

2. Correction Requests
   If you believe that any Personal Information we hold about you is incorrect, incomplete, or out-of-date, please contact us to request an amendment. We will promptly correct any inaccuracies upon verifying the need for correction.

3. Fees
   While we do not typically charge for access or correction requests, we reserve the right to apply a reasonable administrative fee for complex requests or where additional copies are required.

6. Cookies and Website Usage

1. Cookies
   Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and tailor content to visitor preferences. Cookies are small data files that websites store on your device. You can control or delete cookies through your browser settings, but some features of our website may not function properly without them.

2. Third-Party Links
   Our website may include links to external sites. We do not control and are not responsible for the content, security, or privacy practices of these external websites. We recommend reviewing the privacy policies of any third-party sites you visit.

7. Overseas Disclosure

While our primary operations are within Australia, some service providers or data storage solutions may be located or use infrastructure in other countries. Where disclosure of Personal Information occurs overseas, we take reasonable steps to ensure that the recipient complies with the Privacy Act, the APPs, or equivalent data protection standards.

8. Complaints and Disputes

1. Submitting a Complaint
   If you have any concerns or believe that we have not complied with our obligations under the Privacy Act or APPs, please contact us using the details below. We take privacy complaints seriously and will respond to you promptly.

2. Escalating a Complaint
   If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner. More information is available at www.oaic.gov.au.

9. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or relevant laws. The most current version will be posted on our website at www.inhtransport.com.au. We recommend you review this Policy periodically to stay informed about how we are protecting your Personal Information.

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10. Contact Us

If you have any questions, or concerns, or wish to exercise your rights under this Privacy Policy, please contact us at:

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INH Transport
Address: Unit 408, 29 Lexington Drive Bella Vista NSW 2153 Australia
Email: info@inhtransport.com.au
Phone Number: +61438990388

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Last updated on: 22/01/2025

By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.